Job: CarMats.co.uk Customer Service Advisor
We’re looking for a new member of our customer service team here at CarMats.co.uk.
We're an automotive ecommerce business that serves over 200,000 customers a year.
The role is based at our Chesterfield warehouse - the postcode of our warehouse is S41 9QG.
The role will focus around providing great customer service, helping customers find the right product for their vehicle and resolving any issues they may have.
As part of the role you will be expected to update and maintain product information on our website.
We’re looking for someone that:
- Is ambitious and wants to grow with the company
- Can immerse themselves in the world of car mats
- Speaks confidently and communicates effectively with customers
That’s it! We don’t require specific qualifications or previous experience.
The role
Location: Chesterfield, S41 9QG, UK
Hours: Full-time 37.5 hours per week
Salary: £25,000 per annum
Holiday: 25 days holiday per annum plus bank holidays
What will your first week look like?
You’ll spend the first week immersing yourself in the world of car mats. You’ll work with us to learn, research and understand how we work.
As part of your induction we’d like you to experience the buying journey yourself, so you really understand where our customers are coming from.
From then on you’ll work closely with our founders to support our customers.
What tools do you use?
We use some great tools to make sure we can support our customers:
- Shopify - this powers our website
- Zendesk - manages all our customer communications
- GSuite - for email communication &, documentation
We’d love suggestions on streamlining our workflow and we’d be happy to work with you to implement any suggestions.
How to apply
To apply please email your CV and a covering email to hr@carmats.co.uk
Please include a link to the product on our website (https://carmats.co.uk) that would fit a car with the registration number EN16 ZTJ.