Job: CarMats.co.uk Customer Service Advisor
We’re looking for our first employee to join CarMats.co.uk, an ecommerce business that was founded in May 2020 and is expected to turnover £3 million in 2021 and serve 2,000 customers per week.
The role will focus around providing great customer service, helping customers find the right product for their vehicle and resolving any issues they may have. As part of the role you will be expected to update and maintain product information on our website.
We’re looking for someone that:
- Is ambitious and wants to grow with the company
- Can immerse themselves in the world of car mats
- Speaks confidently and communicates effectively with customers
That’s it! We don’t require specific qualifications or previous experience.
We’re open to flexible hours and part time working, just let us know what you’re looking for when you apply.
Location: Remote or Sheffield based
Hours: Full-time or part-time - 37.5 hours FTE
Salary: Up to £25,000 per annum
Holiday: 25 days holiday per annum plus bank holidays
What will your first week look like?
You’ll spend the first week immersing yourself in the world of car mats. You’ll work remotely with us to learn, research and understand how we work.
As part of your induction we’d like you to experience the buying journey yourself, so you really understand where our customers are coming from.
From then on you’ll work closely with our founders to support our customers.
What tools do you use?
We use some great tools to make sure we can support our customers:
- Shopify - this powers our website
- Zendesk - manages all our customer communications
- GSuite - for email communication &, documentation
We’d love suggestions on streamlining our workflow and we’d be happy to work with you to implement any suggestions.
How to apply
If you’re interested in this role then please fill out the application form below: